SkyTrain is one of the safest rapid transit systems in the world. Our SkyTrain Attendants and TransLink Special Constables are experienced professionals prepared to help you at anytime.

SkyTrain stations have been specifically designed to make customers feel safe and secure. Clear sight lines allow people to see and be seen. Station platforms, entrances, elevators, escalators and corridors are monitored by Closed Circuit Television Cameras. On average, there are approximately 23 cameras per station.

Each year SkyTrain has incidents involving customers entering the track area for one reason or another. Usually it is because the customer wishes to retrieve a personal item that he/she has dropped into the track area.

In the absence of seeing any trains in the vicinity, an unsuspecting customer may mistakenly believe that it is relatively safe to quickly enter the track area to retrieve the item. However, what most people overlook is the invisible hazard called “Electrical Power”; 600 volts to be exact.

If a person were to touch any portion of the power rail while in the track area the consequences could be very severe indeed.

Always stay behind the yellow line when waiting for a train, that way you will reduce the likelihood that an item will fall into the track area.

If a personal item does fall into the track area, all you need to do is contact one of our SkyTrain attendants who will be happy to retrieve it for you. Our SkyTrain Attendants have been specially trained in all the necessary safety protocols for situations just like this. You can contact a SkyTrain Attendant in one of two ways: If an STA is on the platform, you can approach him/her at any time and ask that your item be retrieved.

If no STA is available, just pick up the emergency red telephone on the platform and talk directly to SkyTrain control. A SkyTrain Attendant will be dispatched to your location within minutes.

SkyTrain is an automated rail-transit system carrying over 160-180,000 passengers per day on fairly quiet trains traveling at speeds of up to 90 kph. With potentially 400 people on board each train, colliding with an object or a person could lead to a catastrophic accident. The procedures contained in this brochure are intended to ensure the safety of those people working near the SkyTrain system and the safety of SkyTrain’s passengers and employees.

Equipment limits of approach and contractor hazards [487k]

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